Error Message 25017


1. Introduction
Error message 25017 can appear in In-Port, Tilt-Port, and HPG-Port. Is commonly related to the software database either being full or corrupt. This message can appear when opening the software or when using the 'Download Readings' feature. The download readings feature is available either after taking readings or by being selected within the 'Admin Mode'.

 

TIP: The removable storage card is referenced differently on different Field PCs, it is distinguished by a tiny card icon on the folder name.  For this knowledgebase, we will use 'SD Card'

Before attempting any of the below fixes, the ".sdf" file should be copied from the SD Card to a safe location on your PC.

2. Fixing The Error If It Appears When Opening Software
There are two ways to fix this error, you can re-install the software or you can use a backup of your database.



TIP: Please search our knowledgebase articles for the latest version of the software required and additional instructions on installing the software. 

2.1. Re-install the software
To re-install the software please use the below simple guide. 

Turn on the Field PC and allow it to load.
Navigate to the File Explorer on the Field PC.
From the drop-down menu select 'SD Card'.
Once within the SD Card, you will find all your software installation files, this will be a .CAB file.
Select the '.CAB' to run the installation.
Proceed with installing the software to the 'Device', rather than the SD Card. 

With the installation complete you will have a fresh database and the error will be resolved. A new database will require you to re-input all site and borehole data.

2.2. Copy a backup onto your Field PC
To copy a backup of your ".sdf" onto your Field PC please use the below simple guide.

Connect your field PC or Storage card to your main PC where the backup is saved.
Open the SD Card via File Explorer.
Copy your backed-up .sdf and save it over the corrupt file.

3. Recovering The Database If The Error Appears When Downloading Readings
If the error appears when you try to download readings, you do not have any readings that need to be retrieved, and you wish to attempt to recover the database, to avoid a fresh install. You should attempt the following: 

Enter into the "Download Readings" menu (This is achieved by Selecting 'Admin Mode' on the start-up screen, then selecting the action menu followed by 'Download Readings').
Attempt to clear all readings from the database by selecting each site in turn and deleting all readings.
Following the above you should retry the 'Download Readings' feature.
If you are still presented with the error, you should restore a known working database file by copying a previously backed-up version of the database. 



TIP: We recommend regularly backing up your In-Port database file to ensure if any such error does occur you can restore it to a previous database. Please search our knowledgebase articles for instructions on backing up your database 



3. Retrieving lost readings
If the error has occurred before the readings can be downloaded there is a possibility that the readings are lost. To try and salvage these readings, please submit a ticket to our support site, with a copy of the database (.sdf) along with detailed information on when the readings were taken and the site/borehole's they were recorded on. To find the database file to be sent:

Connect the field PC to the computer.
Navigate to the field PC.
Select the 'SD Card'
Within the 'SD Card' you will find a file with the extension '.sdf', please copy this to your computer and submit the file as an attachment through a support ticket.